We have tried to make this as easy as possible, but if you have any problems or questions then either email: firstname.lastname@example.org or phone 01386 710000
This can be done by calling 01386 710000. We have the facility to take credit card payments over the phone. If we are out of the office then we have an answer machine so please do leave a message and we will get back in touch as soon as possible.
We at Startsmart use the Royal Mail and everything is dispatched by 1st Class Post or Parcel Force 48hr depending on the weight of the parcel. If however you need the item you have ordered to be `Special Delivery` then please do get in touch with us and we can arrange this with the Post Office, though a seperate charge for this delivery will be made.
Posting cost to the UK will be £3.95 for orders under £50.00. Posting costs for orders £50.00 and over will be free.
Overseas Delivery Costs
European Union - £15.00 Please be aware there maybe still some delays in delivery. We use Royal Mail International Tracked. So once posted we will email the tracking numbers.
All other destinations - £20.00
Please Note - This is a minimum charge. In some instances the postage charge will have to be reviewed depending on the weight of the parcel. We will contact you if we think there will be an extra charge for delivering your order. If further payment is needed this can either be done by Credit Card or through Paypal, it is a very simple process.
N.B. Customers please note there will be additional import duties that must be paid by the customer on receipt of the goods.
Returns and Exchanges
If you are not happy with the items we have sent you (sale items excluded), please return the goods to us within 14 days unworn and with a receipt. We have three options for you.
3. Credit Note ( To be used within 12months of the original transaction)
We do offer a 7 day cooling off period, once the customer has received the goods and decides it is not what they want then the goods can be returned and money refunded.
In all of these instances a receipt will be required.
Clothes must be returned ideally in original packaging, if not, then neatly folded.
We are also not able to refund the original P & P for any of the three options above unless there is a fault with the item.
If you have any queries please either ring the office on 01386 710000 or email email@example.com
Returned items should be sent to:
The Monkey House