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Making A Purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on Checkout and you will be asked for a few details that we need to be able to complete the order.

We accept all major Credit and Debit Cards and with payment being taken through PROTX, a Secure Server, you can be sure your transaction is absolutely safe.

We are happy to accept cheques and please contact us for further details if you would prefer to make payment by this method.

If an item you have ordered proves to be out of stock or delivery time is not acceptable to you full refund will be given through PROTX Secure Server, therefore maintaining absolute security.

Due to the bespoke service that we offer it is difficult to anticipate our stock levels, therefore if you would like to check immediate availability of any item please do not hesitate to phone our office on 01386 710000.

Tax Charges

VAT @ 17½% is included where applicable

Credit Card Security

All transactions are placed through PROTX Secure Server with a 128bit encryption, which means you can shop with absolute confidence.

Guarantee

We guarantee your satisfaction.

In the event of an item being returned for whatever reason providing the item is unworn and undamaged on return of the original item a replacement will be dispatched at a standard P & P charge of £3.00.

In the unlikely event of our goods being faulty or not to your satisfaction our "no quibble" guarantee will ensure that the item is either exchanged or a credit note raised or full refund given.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01386 710000 (International +44 1386 710000) or fax us on 01386 710123 or write to us at The Monkey House, Kersoe, Pershore, Worcs. WR10 3JD United Kingdom

Privacy Policy

Startsmart do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy

In the event of an item being returned for whatever reason, providing the item is unworn and undamaged, on return of the original item a replacement will be dispatched at a standard P & P charge of £3.00.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk